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Frequently Asked Questions

Check in & Check Out

Q:What time is check in?  

A: Check in is from 16:00

Q:What time is check-out?  

A: Check-out in 12noon.

Q:Where do I check-in?  

A: We have two separate reception areas for each property.

Our Manor House guests will check in to The Manor House Reception while our Hunters Yard Hotel guests will check in at Hunters Yard Hotel.

Q: Does Mount Juliet Estate provide early check-in?  

A:Unfortunately, we cannot guarantee an early check in as it depends on the occupancy levels from the evening before. We advise all guest once they arrive on the estate to check in at reception, if a room is available at that time we will be sure to check you in, Alternatively, we can store your luggage until a room becomes available.

If you expect to arrive early to the hotel, we kindly ask that you inform our reservations team who can make note on your profile to do our best to allocate a room for your arrival. Reservations@mountjuliet.ie or 056 777 3000.

  

Q: Does Mount Juliet provide a late check out?  

A: Late check-outs is subject to availability, at the rate of €50 per hour after 12noon.

Q: Can my luggage be stored before and after check-in/out?  

A: Yes, we provide luggage storage in both properties.

Q: Is the hotel reception desks open 24hours a day?  

A: Yes, a member of the team is available at reception 24 hours a day.

Rooms and Amenities

Q: What room types do Mount Juliet Offer

Manor House:

Offers 32 bedrooms, including Classic Double, Executive King/Twin, Riverview King, Premuim Riverview, Junior Suite, and Presidential Suites

Hunters Yard:

Offers 93 Bedrooms, including King/Twin Courtyard,  Double Double Courtyard, King/Twin Garden, Double Double Garden, Executive King and Hunters Yard Suite.

Link to website room types  

  

What type of room should I book for three adults?  

Manor House:

A: Unfortunately, no room can accommodate three adults in the Manor House

Hunters Yard Hotel.

A: Our Double Double Rooms (family rooms) are suitable for a maximum of three adults  – please note two adults would have to share the one bed.

Supplement of €50 per night would apply for an additional adult.

Q: Does the hotel have lifts?  

Manor House:

A: Unfortunately not.

Hunters Yard:

A: Yes, we have lifts available for our guests

Q: Does the hotel have air condition?  

Manor House:

A: Unfortunately not, fans are provided on request.

Hunters Yard Hotel.

A: All bedrooms are fully air conditioned.

Q:What amenities are included in the bedroom?  

A: our hotel rooms include a nespresso maching, complimentary wifi, google chromecast, luxury elemis toiletries, hairdryers, tea making facilities , safe, steam iron, ironing board, usb sockets.

Q: Does the Mount Juliet Estate provide wheelchair accessible rooms?  

Manor House

A: Yes, we have one accessible room in The Manor House, Our Manor Executive King/Twin Room.

Hunters Yard:

A: Yes, we have accessible rooms in Hunters Yard Hotel, this can be booked directly with the hotel reservations team.

Q: Do the bathrooms have showers or baths?  

A: We offer both, some of our room feature a shower only, a bath only or both.

If you have a preference, please inform our reservations team at the time of booking by calling 056 777 3000 0r emailing reservations@mountjuliet.ie

Q: Do you have interconnecting rooms?  

Manor House:

A: Yes, we have two sets of interconnecting rooms. Our Manor Junior Suites.

Hunters Yard:

A: Yes, we have ten sets of interconnecting rooms – Hunters Yard King Courtyard interconnecting with a Courtyard Double Double Room.

Q: Do you provide room service  

A: Yes, we offer 24 hour room service

Q: Can I arrange amenities or gifts to be placed in the room?  

A: Yes, we offer a variety of welcome amenities that can be placed in each room prior to arrival.

Reservations:  

Q: What should I do If I have not received a booking confirmation letter?  

A: Please check your spam/junk folder in case your confirmation was sent here. If you still haven’t received your confirmation letter, please contact our reservations team on email reservations@mountjuliet.ie.

 

Cancellations & Amendments  

Q: What is the cancellation policy?  

A: We offer a three-day cancellation policy prior to your arrival date. All non arrivals and cancellations after this time will incur a charge. We will charge the first night rate of each booking.

Q: How can I amend or cancel my booking?  

A: Amendments can be made through your confirmation letter or alternatively, please contact our reservations team by email at reservations@mountjuliet.ie

Q: How can I cancel my reservation if I booked through a third party website?  

A: All amendments and cancellation must be made directly with the third party.

General Information:  

Q: Are pets allowed?  

A: No Unfortunately, we do not allow pets on the estate.

Q: Is WIFI available at both properties?  

A:Yes, we provide complimentary WIFI in all public areas and hotel rooms.

Q: Do you sell gift vouchers?  

A: Yes, we sell monetary gift vouchers both online and in the hotel. You can purchase a gift voucher directly on our website which can be redeem for accommodation, food & beverage and all the activities on the estate.

Q: What can I do if I lost property during a recent stay.  

A: Please contact our reception  team by email reception@mountjuliet.ie or telephone 056 777 3000